## Privacy Policy

Effective Date: May 7, 2026

Cascada PDX and Alberta Street Development ("Cascada", "we", "us", or "our") operate cascada.me, cascadahotels.com, cascadapdx.com, cascada.app and related services, including mobile applications (collectively, the "Service").

This Privacy Policy explains how we collect, use, and disclose your information when you use our Service.

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### Information We Collect

Personal Information

We may collect personal information that you provide directly, including:

- Name
- Email address
- Phone number
- Mailing address
- Reservation and purchase details

Usage Data

We may automatically collect information about how you access and use the Service, including:

- IP address
- Browser type and version
- Pages visited
- Time and date of visits
- Device identifiers

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

- Operate and improve the Service
- Analyze usage
- Support marketing and advertising

You can control cookies through your browser settings.

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### How We Use Information

We use information we collect to:

- Provide and operate our services
- Process reservations and transactions
- Communicate with you about bookings and support
- Improve and analyze our Service
- Detect and prevent fraud or technical issues
- Send marketing communications where permitted by law

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### Communications

We may communicate with you via email and SMS in connection with your interactions with Cascada.

Transactional Communications

- Reservation confirmations and updates
- Appointment reminders
- Check-in and visit logistics
- Order receipts
- Account and billing support
- Customer service responses

Marketing Communications

- Promotions and special offers
- Events and updates

Marketing communications are provided where permitted by law and require your consent. Marketing SMS, if offered, requires a separate and explicit opt-in and is not a condition of purchase.

When customers message us on Instagram, we receive those messages via Meta's Instagram Messaging API and store them in our internal customer-support tools. We use this data only to respond to the customer's inquiry. Staff can reply to messages using our internal console. We do not sell or share Instagram message contents with third parties.

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### SMS Communications

If you provide your mobile phone number and opt in, Cascada may send you recurring text messages related to your reservations, appointments, account support, and visit logistics. SMS consent is not a condition of purchase.

Program Description

Cascada SMS messages may include reservation confirmations, appointment reminders, check-in details, account and billing support, waiver and payment requests, class reservations associated with an existing stay or membership, and customer service responses.

Message Frequency

Message frequency varies, typically 2 to 6 messages per month.

Message and Data Rates

Message and data rates may apply.

Opt-Out

You may opt out at any time by replying STOP to any Cascada message. After opting out, you will receive a confirmation message and no further messages will be sent.

Help

For help, reply HELP or contact us at hello@cascada.me or 1-503-227-2232.

Consent

Where required by applicable law, consent to receive SMS messages will be obtained prior to sending such messages. Consent to receive marketing SMS, if offered, requires a separate and explicit opt-in and is not a condition of purchase.

Data Use

Cascada does not share, sell, rent, or transfer mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. Mobile information may be shared only with subcontractors that directly support the SMS program (such as our SMS platform provider) and only as necessary to operate the program.

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### Email Communications

If you provide your email address, we may send transactional and marketing emails.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in emails.

Transactional emails related to your bookings or purchases will continue as necessary.

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### Sharing of Information

We do not sell your personal information.

We may share your information with service providers that help us operate our business, including:

- Reservation and booking systems
- Payment processors
- Messaging and email providers
- Analytics and advertising platforms

These providers may access your information only as necessary to perform services on our behalf.

Cascada does not share, sell, rent, or transfer mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

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### Data Retention

We retain personal information only as long as necessary to:

- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements

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### Data Transfers

Your information may be transferred to and processed in the United States or other jurisdictions.

By using the Service, you consent to such transfers.

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### Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

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### Your Rights

Depending on your location, you may have the right to:

- Access your personal information
- Request correction or deletion
- Opt out of marketing communications

To make a request, contact: members@cascada.me

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### Third Party Links

Our Service may contain links to third party websites. We are not responsible for their privacy practices.

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### Children's Privacy

Our Service is not directed to individuals under 13. We do not knowingly collect personal information from children.

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### Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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### Contact Us

Email: hello@cascada.me
Address: 1150 NE Alberta St, Portland, OR, United States